Automated Phone Calls
July 19, 2013
We have received a few notifications from customers who have received automated phone calls attempting to get cardholders to disclose account/card information. THIS IS A SCAM. Do not enter your information. We will never contact you asking for account or personal information. If you feel that you are victim to this or any scam, please contact your local branch or (800) 383-8000.
Notification of Card Compromise
March 26, 2013
We regret to inform you that the Shazam network, who supports our BV Check Card program, has notified us of a critical card compromise. Information on your current debit card account that we have issued to you could have been exposed to unauthorized individual(s).
Preliminary investigations indicate that there has been a suspected security breach of a U S merchant’s network. This database was retaining sensitive card information. As a result of this event, we have ordered a new BV Check Card for you with a new card number. You should receive your new card in 5 to 7 business days from the date of this letter. Your debit card account involved in the compromise has been deactivated. This action has been taken to prevent any fraudulent activity from posting to your checking account. Please destroy your card involved in the compromise by cutting it lengthwise through the magnetic stripe on the back, or you may return the card to us, and we will see to it that the card is disposed of appropriately.
Please continue to review your statement information, and contact our Electronics Department immediately at 618-826-2331 if you should notice any unusual or suspicious account activity, or if you have any questions regarding this event.
We sincerely apologize if this matter creates any inconvenience for you. Given the scope of the compromise and the extent of the information involved, it is imperative that we as a card issuer, take all necessary steps to prevent fraud from occurring on compromised accounts.
FBI Warns of New Vishing Attack Targeting Debit Card Customers
The Marion office of the FBI has received numerous reports of a new vishing scheme targeting debit card customers located in Southern Illinois. Multiple victims from several banks located in the Southern Illinois area have been identified. Vishing scams are designed to entice or persuade financial institution customers into divulging Personally Identifiable Information ( PII ) i.e. account numbers, social security account numbers, etc. by falsely claiming the customer’s account has been suspended, deactivated, terminated, or changed in some way. Victims are then asked to enter PII via an automated response using their telephone keypad. In this particular scam, customers are being told the call is in reference to a recent increase in their debit card limit.
If you believe you have been a victim of this scheme by providing your PII, you should immediately notify your bank or credit union. Additionally, you may file a complaint at the Internet Crimes Complaint Center at www.IC3.gov.
Consumers always need to be alert when responding to requests for PII. Personal information should be carefully guarded and never provided to anyone making an unsolicited request. Financial institutions will not request that PII be provided in an unsolicited telephone or e-mail request. Providing your PII will compromise your identity.
Phishing Scam in our Area - Please Read
It has been brought to our attention that a potential phishing scam is circulating our area. The e-mail is from "eNFact Notifications" and appears to be associated with Buena Vista National Bank. Buena Vista National Bank is not associated with this company. This is a scam. Please see the attached e-mail that you may receive. If you receive this email, please do not reply to e-mail addresses or websites in the email, simply delete the e-maill. If you have any further questions, please contact us.
Contents of Phishing e-mail:
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. An eNFACT Case was generated for the cardholder below: Transaction 1 Information: A charge on 10/23/2011 in the amount of $438.09 in ITALY Transaction Score: 981 Transaction 2 Information: A charge on 10/23/2011 in the amount of $513.14 in ITALY Transaction Score: 918 Transaction 3 Information: A charge on 10/22/2011 in the amount of $0.02 at O RANCH Transaction Score: 37 The eNFACT Case is generated when a suspect transaction is detected. If this transaction was not initiated by you as the credit card holder please follow the steps as shown at : http://www.efactnotify.com/ Please be sure to complete the Case Resolution Notification (CRN) Form at ( http://www.efactnotify.com/ ) . If you have any questions, or would like additional information pertaining to this eNFACT Case, please contact the Card Processing Center at 800-262-2024. **** THIS IS AN AUTOMATED EMAIL. DO NOT REPLY TO THIS EMAIL. **** You are receiving this automated message because your financial institution and card issuer are subscribed to our service. Disclaimer Information This email is confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately at 800-262-2214 and then delete this message from your system. Please do not copy it, use it for any purposes, or disclose its contents to ! any other person. To do so could violate state and federal privacy laws. Thank you for your cooperation.
Check Cashing Scam
With the trying economic times it is easy to fall for the easy money scams. Check cashing scams are everywhere and it is easy to get caught up in something that could lead to your own financial heartburn. If you are searching for jobs on the Internet then you are most likely going to find a scam ad for check cashing. The first indicator is the posting willing to offer a position to someone with no experience in accounting or finance.
The next phase will be the kicker. You will be told that you will receive checks or money orders from clients. The person communicating with you will tell you that this is because the company is located overseas and does not have access to US based banks. This is not true. Thousands of companies operate overseas with US clients.
You will be told to take the checks or money orders to your bank, deposit them or cash them, keep 10-15% for yourself and wire the rest to them. The wires are generally sent to Nigeria or England but Canada is also well known in this scam as well as several Asian countries.
Once you have done this then you are on the hook for the lost funds at the bank because the checks or money orders are fake or altered.
You should look for broken English and things that are too good to be true. A company overseas is never going to hire someone that they have never met to handle all of their US financial transactions. Those jobs are reserved for large accounting firms.
Don't be fooled. These people can be very convincing. However, you will be held responsible and since the criminals are overseas they will never be brought to justice.
If you receive checks or money orders that are questionable, take them to your bank or the police to have them checked out.
Fraudulent “FDIC Notification” E-Mails with Attachment
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that appear to be from the FDIC and contain an infected attachment.
The fraudulent e-mails have addresses such as “firstname.lastname@example.org” or “email@example.com” on the “From” line. The message appears, with spelling and grammatical errors, as follows:
Subject line: “FDIC notification”
“Dear customer, Your account ACH and WIRE transaction have been temporarily suspended for security reasons due to the expiration of your security version. To download and install the newest installations read the document(pdf) attached below.
As soon as it is setup, you transaction abilities will be fully restored.
Best Regards, Online Security department, Federal Deposit Insurance Corporation.”
The e-mails contain an attachment “FDIC_document.zip” that will likely release malicious software if opened. These e-mails and attachments are fraudulent and were not sent by the FDIC. Recipients should consider these e-mails an attempt to collect personal or confidential information, or to load malicious software onto end users’ computers. Recipients should NOT open the attachment.
Financial institutions and consumers should be aware that these fraudulent e-mails may be modified over time with other subject lines, sender names, and narratives. The FDIC does not directly contact consumers, nor does the FDIC request bank customers to install software upgrades.
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