Q: How do I add the Mobile Banking App to my phone?
A: Online Banking customers may visit iTunes or GooglePlay to search for the Buena Vista National Bank App. and download. Not an Online Banking customer? Enroll for FREE at www.bvnb.com.
Q: What is a card compromise?
A: Please view our Card Compromise FAQs.
Q: Is there a limit on my debit card?
A: Yes, our standard limits are 200 ATM and 500 Purchase, however limits can be adjusted per your request.
Q: What is a NSF FEE?
A: A Non-Sufficient Funds fee is charged per item when the transaction overdraws the account.
Q: What do I do if I’ve lost my debit card?
A: During banking hours call 618-826-2331 or your local branch. After banking hours call: 1-800-383-8000 to report your card lost or stolen.
Q: Should I use my PIN when paying with my debit card?
A: Yes, the PIN verifies you are the owner of the card and reduces the chance of your transaction being denied due to possible fraud.
Q: How do I reorder checks?
A: Checks may be reordered through our website.
How do I prevent or report identity theft?
A: Visit https://www.identitytheft.gov/ to report or to learn how to prevent identity theft.