To activate or select a PIN number for your card, please call Shazam at 1-800-717-4923 or contact the main bank office at 1-618-826-2331.
Protect Your Account Against Fraudulent Debit Card Activity
Shazam Bolt$ is a FREE mobile app that lets you track your accounts! With the Shazam Bolt$ app, you can automatically receive email alerts 24/7 when a debit card purchase is made where your card is not present, such as telephone or Internet orders. You’re also notified when potentially fraudulent activity occurs, including purchases for large amounts or transactions in foreign countries. You will know right away whether the purchases are valid… so you can call immediately and put a stop to any fraud! Click here to sign up for Shazam Bolt$ or visit the AppStore or Google Play for the downloadable app.
After Hours Debit Card Issues
If you encounter an issue using your debit card after normal business hours, please contact Shazam at (866) 508-2693.
If you’re traveling abroad, we suggest that you take a few steps to protect yourself from any fraudulent activity that may occur. If your BV Debit Card PIN was used while traveling abroad, we recommend that you change your PIN upon returning. As always, you can protect yourself further by reviewing your monthly checking account statements and monitoring your account with Online Banking.
If you notice any suspicious activity on your account, please notify us as soon as possible. We take the security of your account very seriously. If you have any questions or concerns, please contact our Electronics Department at (618) 826-2331.
MasterCards SecureCode authenticates an online transaction with a participating merchant, much like a PIN authenticates a transaction performed at an ATM terminal. It is designed to improve cardholder and merchant confidence in Internet purchases. A SecureCode is required to complete an online transaction with a merchant that participates in the SecureCode program. To select a SecureCode for your card, click here and follow the prompts to activate and create a SecureCode. The enrollment process can also be completed from the participating merchant’s web site when the cardholder initiates a purchase. If the SecureCode is not included in the authorization message to process your purchase, your transaction will be declined.
Shazam R.A.D.A.R. is a state of the art neural network technology that helps to identify and reduce fraud by detecting potentially fraudulent debit card transactions. Transactions are scored based on transaction data and cardholder profile factors. The higher the transaction score, the greater the likelihood that the transaction is fraudulent. If suspicious activity is detected on your card, a Shazam Fraud Analyst, or a bank representative, will attempt to contact the cardholder to verify the activity. If the transaction is verified as fraud by the cardholder, a block can be placed on the card immediately to decline any further fraudulent transactions attempted with the card. If an attempt to contact the cardholder is unsuccessful and the card is blocked due to suspected fraudulent activity, the cardholder can make an inquiry by contacting the bank or by calling Shazam’s Fraud Operations Department at 866-508-2693.
A data compromise is an organized theft of check card information. When this happens, it’s primarily because of a data breach on the part of a merchant third-party processor, computer theft, stolen storage tapes or company insiders working for a merchant or a merchant’s contractor.
We understand that learning that your account information has been compromised can be an alarming experience. Click here for FAQ’s and what to expect when a data compromise occurs.
Lost or Stolen Card
If your card becomes lost or stolen, immediately contact the main bank office (during banking hours) at 1-618-826-2331 or contact a Shazam representative at 1-800-383-8000.
*ALERT – ALL NON-PINNED BASED TRANSACTION AUTHORIZATION REQUESTS MADE WITH A BUENA VISTA NATIONAL BANK MASTERCARD DEBIT CARD ORIGINATING FROM TURKEY WILL BE TEMPORARILY BLOCKED AND DENIED UNTIL FURTHER NOTICE. THIS BLOCK WAS IMPLEMENTED DUE TO AN INCREASE IN FRAUDULENT TRANSACTION ACTIVITY RESULTING FROM THE USE OF COUNTERFEIT CARDS IN THIS REGION. IF YOU HAVE ANY QUESTIONS REGARDING THIS BLOCK, PLEASE CONTACT OUR ELECTRONICS DEPARTMENT AT (618)826-2331, OR BY CLICKING ON THE CONTACT US BUTTON FROM OUR HOME PAGE.